Privacy Policy 

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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 413-212-8526 or via email at theberkshiredog@gmail.com.

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Refund/Return Policy

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We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at The Berkshire Dog, 126 S Main St., Suite 2, Lanesborough, MA 01237 with details of the product and the defect. You can send the item you consider defective to: The Berkshire Dog, 126 S Main St., Suite 2, Lanesborough, MA 01237. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theberkshiredog@gmail.com  and send your item to: The Berkshire Dog, 126 S Main St., Suite 2, Lanesborough, MA 01237.

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Terms & Conditions

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The following General Terms and Conditions of Sale govern the offer and sale of products on the website www.theberkshiredog.com and the Customer. Products purchased on theberkshiredog.com are sold directly by The Berkshire Dog. These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products from The Berkshire Dog. To place an order for the purchase of one or more products on www.theberkshiredog.com you must submit an online order, accepting the General Terms and Conditions of Sale, the Privacy Policy, the Refund Policy, Cookies Policy, the shipping and delivery costs and further shipping contributions required.

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Shipping Policy

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Please allow between 5-7 business days for your order to ship. If more than 7 business days have passed and you have not received your shipping confirmation, please contact us at theberkshiredog@gmail.com to review the status of your order. Refunds will be handled through email if necessary.

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Required FDA Disclaimer

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The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.